Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every celebration display is supplied as an install-ready kit rather than loose pieces: a layout card showing arc and spacing, stakes counted and bagged per piece, and pieces packed in planting order, because installations are typically performed at night by one person; rental fleet pieces are specified for repeated use with durability quoted in rental nights, ultraviolet-stable print, re-planting-grade steel step stakes and washable surfaces, and replacement letters are supplied as singles in the customer’s held font without new setup fees because letter attrition is uneven; celebration displays are described as sidewalk-read temporary staging rather than roadside advertising, and buyers whose requirement is roadside legibility are directed to conventional yard signage as a different product; milestone numbers that form the display itself, such as birthday ages and graduation years, are expected content while prices never appear on any display; character and theme pieces are original designs and no licensed film, television or cartoon characters are reproduced; and seasonal batches, particularly graduation runs, carry artwork cut-off dates stated in writing with deliveries sorted for multi-lawn installation.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.